Luggage policy

This is the Megabus luggage policy taken from the website where you book tickets:

“Passengers are advised that megabus.com will accept up to one piece of luggage per passenger. For guidance this should be no more than the size of a standard suitcase. Passengers can also take on board one piece of hand luggage up to the size of a small to medium sized hold-all.”

When I arrived in Victoria a few minutes ago a passenger trying to board another bus was having a problem with this policy. She had three cases the largest of which (borrowing the words from ‘National Express’ by Divine Comedy) was the size of a small country! At first she denied any knowledge of the luggage limits, then she got cross and finally, since neither of these approaches had worked, she pleaded. Apparently she was moving house. She didn’t get on the bus.

I only observed from a distance so don’t what the bus loadings were. If I’m put in a similar situation with a lightly loaded bus and, most importantly, the passenger is polite and doesn’t demand that I carry it all then I usually take the stuff. As I see it some ‘rules’ should have a little flexibility in them. The one rule I’m rigid on is when someone turns up a month early for the bus – come back in 4 weeks time! It happened twice yesterday and once so far today. Why I wont carry these people is because by booking so far ahead they are getting the Megabus headline price of £1 plus 50p booking fee, whereas if they booked the real day they wanted to travel it may have cost around £10.00 “It was a mistake, can I still travel?” answer “No”. Have a look at the bookings website http://www.megabus.com and see how difficult it is to book a month ahead. Perhaps difficult is the wrong word, you just have to scroll through a whole month, day by day, to get there. I can’t see how you can do that by anything other than design!