The 13:40 Brighton to London run produced several of the issues I’ve included
in the blog recently – selling tickets on the bus, luggage policy and the alcohol
policy. All at the same stop! Waiting to board were a group of 14 German
students with their teacher. The teacher had used the website last night to
look up the time of the bus but for some reason I couldn’t understand couldn’t
buy the tickets. I had more than 14 unbooked seats and didn’t want to miss
this opportunity so explained that that whilst we didn’t sell seats on the bus I’d
try and get a group of this size excepted. To ‘test the water’ I said the tickets
were likely to be £10 each at this last minute “Ja, dat’s OK” “Do you have
cash?” “Ja”. Looked good to me :-) Rang control and told them the situation
and asked if I could take the £140 and pay it in at my depot. “No, no”! I
couldn’t believe it and became a little bit belligerent with megabus control. In
fact I told them that it was bloody stupid to be refusing money like this. They
asked me to hold while I suppose they went into a huddle and discussed it.
They did agree that the money could be paid to a Controller once the party
arrived in London, they said £6 per person ….. after they’d agreed to pay £10
per person :-( At least megabus got something.
Brian Souter, who owns Stagecoach/Megabus, is quoted in The Daily
Telegraph of 23 July this year as saying “I like to get every last passenger on
the bus; I like to collect every penny; I like the bus to run on time; I like the
driver not to throw the passengers off the seats going round corners; I like to
do the job right because that is the way I was brought up. You can’t help the
way you are”. It’s a shame that only he seems to think that way!
Next to board was the guy with a holdall and TWO guitars. I led the way to
hold “I’ll put the guitars on a spare seat” he said. “Oh no you wont” I
responded “that’s no different than turning up with a couple of friends and
saying they’ll sit on spare seats so need to pay for them!”. He pondered this
for a minute and then appeared to agree to them going into the hold, paused
again and then said “one’s got to come on with me”. “Oh, no it’s not”! He
then said he’d have to get something out of the guitar case which was fine by
me until I saw that it was a bottle of Scotch. Why is it always me who gets
them?
Left London at 17:00 and due to arrive Winchester at 18:45. At 18:45 I was
still on the M4 heading very, very slowly toward the M25. Took a traffic update
and then discovered that there were at least two accidents with hold ups on
the M3. Made the decision to continue on the M4 to Reading, then cross
country to Basingstoke where I’d pick up the M3. You never know whether
you actually made the best decision but I think I did. An hour and 5 minutes
late into Winchester in such circumstances is not bad going.