{"id":1574,"date":"2011-09-10T10:34:57","date_gmt":"2011-09-10T09:34:57","guid":{"rendered":"http:\/\/loades.net\/megabusblog\/?p=1574"},"modified":"2011-09-10T10:37:30","modified_gmt":"2011-09-10T09:37:30","slug":"complaints-against-bus-drivers","status":"publish","type":"post","link":"http:\/\/loades.net\/megabusblog\/?p=1574","title":{"rendered":"Complaints against bus drivers"},"content":{"rendered":"

The BBC made a Freedom of Information request about the types and number of complaints being made against bus drivers – full story here<\/a>. These statistics are for London only but I wonder if the rest of the UK would be much different?<\/p>\n

The top 3 positions are not unexpected. Number 4; Fare Issues does strike me as a bit odd unless they’re not really complaints against the driver but complaints against what the passenger sees as a high (but correct) price. The biggest surprise for me was the number 5 position; Refusing Wheelchair\/Pushchair it even beats ‘Insufficient time to Board\/Alig’ and ‘Vehicle Moved Off Too Quickly’ added together! Then again, if most wheelchair users have the same attitude and expectations as this young man<\/a> then perhaps I should not be surprised. \u00e2\u20ac\u0153Disabled people cannot be treated like this.\u00e2\u20ac\u009d he says when he was unable to board a bus which already had another wheelchair occupying the allocated space. I’m sorry he had to wait for the next bus bus just the same as I’m sorry for able bodied people who have to wait for the next bus when the one they expected to catch is at full capacity for seated and standing passengers. I wonder if the able bodied left behind would say \u00e2\u20ac\u0153It makes you feel extremely victimised.\u00e2\u20ac\u009d?<\/p>\n

Driver – Attitude\/Rude Behaved 22,542
\nDriver – Failure to Stop\/Not Picking Up 20,657
\nDriver – Poor\/Dangerous Driving 10,997
\nDriver – Fares Issue 3,627
\nDriver – Refusing Wheelchair\/Pushchair 1,551
\nDriver – Early run\/late run 1,272
\nZSERVICE\/Not assigned 1,216
\nDriver – Insufficient time to Board\/Alig 1,193
\nDriver – Engine run on stand 1,180
\nDriver – Deviate from Route 914
\nDriver – Discriminatory Behaviour 523
\nDriver – Radio\/Phone\/PA 274
\nDriver – Alleged Assault 241
\nDriver – Vehicle Moved Off Too Quickly 166
\nDriver – Smoking 165
\nDriver – Staff Smoking 137
\nDriver – Securing Wheelchair 56
\nDriver – Lack of Toilet facilities 33
\nDriver – Appearance 33<\/p>\n

In total 66,000 complaints have been made in the last 3 years. During the same period 5,400,000,000 (5.4 billion) bus journeys were made in London which makes the complaint rate remarkably low.<\/p>\n","protected":false},"excerpt":{"rendered":"

The BBC made a Freedom of Information request about the types and number of complaints being made against bus drivers – full story here. These statistics are for London only but I wonder if the rest of the UK would be much different? The top 3 positions are not unexpected. Number 4; Fare Issues does […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"http:\/\/loades.net\/megabusblog\/index.php?rest_route=\/wp\/v2\/posts\/1574"}],"collection":[{"href":"http:\/\/loades.net\/megabusblog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/loades.net\/megabusblog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/loades.net\/megabusblog\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/loades.net\/megabusblog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1574"}],"version-history":[{"count":6,"href":"http:\/\/loades.net\/megabusblog\/index.php?rest_route=\/wp\/v2\/posts\/1574\/revisions"}],"predecessor-version":[{"id":1580,"href":"http:\/\/loades.net\/megabusblog\/index.php?rest_route=\/wp\/v2\/posts\/1574\/revisions\/1580"}],"wp:attachment":[{"href":"http:\/\/loades.net\/megabusblog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1574"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/loades.net\/megabusblog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1574"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/loades.net\/megabusblog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1574"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}