I came a across this website having seen it referenced in a comment to a posting on Omnibuses2.0 The site is basically about the old Manvers Street bus station in Bath which was demolished in July 2007. The page I’ve linked to is about customer complaints and it’s a gem. I instantly recognised one our Winchester drivers! I had no idea he’d worked for FirstBus but he must have, in my mind I can picture him doing this. Here’s the complaint.