There’s a rather sad story here about a particularly stupid bus driver who just kept on digging himself deeper and deeper into a problem unitl there was no way out. It started very simply when he, incorrectly, claimed that the passenger’s concessionary bus pass wasn’t valid at the current time. The passenger then explained that the rules changed in April, most driver’s would begin to think “Am I certain what I said is correct?” The next spade full of digging was to switch the engine off and just sit there. Further excavations continued as he tried to enroll the assistance of other passengers to take his side. Having dug yourself in this deeply it would be quite difficult but not impossible to climb out of the hole – be humble, apologetic and hope for the best! But no, this driver was intent on digging his way to a new job in Australia, he refused to speak to First Customer Services who the passenger had got on her mobile phone. Customer Services had to contact the driver’s depot and they in turn radioed the driver to tell him that the customer was correct in what they said. The driver’s hole digging had taken 20 minutes.
Nobody likes to admit they’re wrong, or even possibly wrong, but there are times when you have to swallow pride and let things just pass over you. You don’t hold up a bus for 20 minutes just because you think someone shouldn’t be travelling. You tell the passenger that you believe what you say is correct but will check it with the company when you get back to the depot, then get on with the job of driving the bus.